Quality of service – expectations and reality

Authors

  • Olga Rytel Uniwersytet Przyrodniczo-Humanistyczny w Siedlcach

Keywords:

quality, service, quality of service, model of gaps’ quality

Abstract

This paper describes a customer’s evaluation of the quality of service. It concerns criteria of evaluation and model of gaps’ quality. It includes an example, which describes an imaginary furniture company.

Downloads

Download data is not yet available.
Okładka czasopisma

Downloads

Published

17.01.2023

Issue

Vol. 32 No. 105 (2015): Zeszyty Naukowe

Section

Artykuły

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.

How to Cite

Rytel, O. (2023). Quality of service – expectations and reality. Management and Administration Journal, 32(105), 181-190. https://czasopisma.uph.edu.pl/znadministracja/article/view/3226